Employee Dispute Resolution – Mediation through Peer Review
No prerequisites are required for this course.
Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just that chance, using a formalized procedure to ask, consider, and resolve just these sorts of questions. This course will teach you everything you need to know about employee dispute resolution through mediation.
- Describe what the peer review process is
- Apply a process for employees to file grievances and for management to respond
- Choose a facilitator and panel
- Understand what is involved in the hearing process, from preliminary meetings to the hearing, and the decision process
- Explain what responsibilities and powers a panel should have
- Apply professional questioning and probing techniques
- Understand why peer review panels fail and how to avoid those pitfalls
- Course Overview
- What is Peer Review?
- Initiating the Process
- The First Three Stages
- Making Connections
- The Peer Review Panel
- Choosing a Facilitator
- Choosing the Panel
- Making Connections
- The Panel’s Contract
- The Panel’s Role and Responsibilities
- Asking Questions
- Asking Good Questions
- Pushing My Buttons
- The Peer Review Process
- Preparing for the Hearing
- The Hearing
- Making the Decision
- Panel Walk Through
- Preparation
- Panel Presentation
- Why Does the Process Fail?
- Personal Action Plan
- Recommended Reading List
- Post-Course Assessment
This course has been recognized by the following professional bodies as a recognized continuous professional development activity for their members:
Australian Natural Therapy Association (ANTA)
Acupuncture and Complementary Medicine Association of Australasia (ACMAA)
