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Employee Dispute Resolution – Mediation through Peer Review

Recommended Prerequisites

No prerequisites are required for this course.

Course Overview

Self Paced Short Courses

Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just that chance, using a formalized procedure to ask, consider, and resolve just these sorts of questions. This course will teach you everything you need to know about employee dispute resolution through mediation.

Learning Objectives

  • Describe what the peer review process is
  • Apply a process for employees to file grievances and for management to respond
  • Choose a facilitator and panel
  • Understand what is involved in the hearing process, from preliminary meetings to the hearing, and the decision process
  • Explain what responsibilities and powers a panel should have
  • Apply professional questioning and probing techniques
  • Understand why peer review panels fail and how to avoid those pitfalls

Course Outline

  1. Course Overview
  2. What is Peer Review?
  3. Initiating the Process
    • The First Three Stages
    • Making Connections
  4. The Peer Review Panel
    • Choosing a Facilitator
    • Choosing the Panel
    • Making Connections
    • The Panel’s Contract
    • The Panel’s Role and Responsibilities
  5. Asking Questions
    • Asking Good Questions
    • Pushing My Buttons
  1. The Peer Review Process
    • Preparing for the Hearing
    • The Hearing
    • Making the Decision
  2. Panel Walk Through
    • Preparation
    • Panel Presentation
  3. Why Does the Process Fail?
  4. Personal Action Plan
  5. Recommended Reading List
  6. Post-Course Assessment

This course has been recognized by the following professional bodies as a recognized continuous professional development activity for their members:

Australian Natural Therapy Association (ANTA)

Acupuncture and Complementary Medicine Association of Australasia (ACMAA)