Have you ever wondered why it seems so difficult to talk with some people, yet so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.
A major goal of this course is to help you understand the impact your communication skills have on other people. You will also explore how improving these skills can make it easier for you to get along in the workplace, and in life.
Identify common communication problems that may be holding you back
Develop skills to ask questions that give you information you need
Learn what your non-verbal messages are telling others
Develop skills to listen actively and empathetically to others
Enhance your ability to handle difficult situations
Deal with situations assertively
Creating Positive Relationships
Growing Our Self-Awareness
Do You Question Your Competence?
Case Study: New Neighbors
Applying the Answers
Asking Good Questions
Pushing My Buttons
Can You Hear Me?
How Do You Rate Your Listening Ability?
Active Listening Skills
What is Said and What is Heard
What Do Our Bodies Say?
Dichotomies in Theory
Dichotomies in Action
Creating a Positive Self-Image
Seven Things People Determine from Your Appearance
Frame of Reference
Techniques for the Workplace
Prepare, Prepare, Prepare
Testing Our Theories
Delivering Your Message
Case Study: A Negative Image
The Assertive Formula
Expressing Your No
Personal Action Plan
Recommended Reading List
This course has been recognized by the following professional bodies as a recognized continuous professional development activity for their members:
Australian Natural Therapy Association (ANTA)
Acupuncture and Complementary Medicine Association of Australasia (ACMAA)