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Business Writing That Works

Recommended Prerequisites

  • Research Skills

Course Overview

Self PacedShort Courses

We all know what good writing is. It’s the novel we can’t put down, the poem we never forgot, and the speech that changes the way we look at the world. Good writing is the memo that gets action and the letter that says what a phone call can’t.

In business writing, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work, and even the best writers get discouraged. However, with practice you can feel more confident about your own writing. This course will give you the tools to become a better writer.

Learning Objectives

  • Learn the value of good written communication
  • Learn how to write and proofread your work so it is clear, concise, complete, and correct
  • Apply these skills in real world situations
  • Understand the proper format for memos, letters, and e-mails

Course Outline

  1. Course Overview
  2. Why Write?
  3. Be Clear
    • Writing Clearly
    • Making Connections
  4. Be Concise
    • Writing Concisely
    • Rewriting Exercises
  5. Be Complete
    • Making Your Writing Complete
    • Making Connections
  6. Be Correct
  7. Word Agreement
    • Making Words Agree
    • Rewriting Exercises
  8. Active and Passive Voice
  9. Sentences and Sentence Types
    • Sentences and Paragraphs
    • Making Connections
  10. Readability Index
    • About the Index
    • Using the Index
  11. Manners and Courtesy
    • Courtesy
    • What’s My Style?
  12. Practical Language
  13. Inclusive Language
  14. Sentence Construction
  1. Punctuation
    • The Comma
    • The Semi-Colon
    • The Colon
    • The Apostrophe
  2. Writing Business Letters
    • Steps to Writing Business Letters
    • Parts of a Business Letter
    • Types of Letters
    • Dissecting Letters
  3. Writing Effective E-mails
    • E-mail Basics
    • Managing E-Mail
    • E-mail at Work
  4. Spelling and Proofreading
    • Spelling Tips
    • Proofreading Tips
  5. Writing Memos
    • The Anatomy of a Memo
    • Acme Funfest
  6. Reviewing Your Writing
  7. Writing Challenges
  8. Personal Action Plan
  9. Recommended Reading List
  10. Post-Course Assessment

This course has been recognized by the following professional bodies as a recognized continuous professional development activity for their members:

Australian Natural Therapy Association (ANTA)

Acupuncture and Complementary Medicine Association of Australasia (ACMAA)