Leadership Skills for Supervisors – Communication, Coaching, and Conflict
No prerequisites are required for this course.
Supervisors represent an important force in the economy. You have the power to turn on or turn off the productivity of the people who report to you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although you usually have more technical experience than the employees you supervise, you may not have had a lot of leadership experience. This course will give you the skills in communication, coaching, and conflict that you need to be successful.
Learn ways to prioritize, plan, and manage your time
Identify your primary leadership style
Develop some flexibility to use other leadership styles
Determine ways you can meet the needs of employees and co-workers through communication and coaching
Explore ways to make conflict a powerful force for creative, well-rounded solutions to problems
What’s Your Type? How About Mine?
What Does it Mean To Have a Number?
Understanding Your Comfort Zone
Onboarding and Orientation
Manage Your Time and Your Energy
The Commitment Curve
The Big Picture
Stages of the Curve
Employee Development Models
The Coaching Model
The Dialogue Model
The Consequences and Benefits Matrix
Dealing with Conflict and Difficult Issues
Techniques for Resolving Conflict
What Successful Leaders Do
Secrets to Success
Personal Action Plan
Recommended Reading List
This course has been recognized by the following professional bodies as a recognized continuous professional development activity for their members:
Australian Natural Therapy Association (ANTA)
Acupuncture and Complementary Medicine Association of Australasia (ACMAA)