Employee Dispute Resolution – Mediation through Peer Review
No prerequisites are required for this course.
Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just that chance, using a formalized procedure to ask, consider, and resolve just these sorts of questions. This course will teach you everything you need to know about employee dispute resolution through mediation.
Describe what the peer review process is
Apply a process for employees to file grievances and for management to respond
Choose a facilitator and panel
Understand what is involved in the hearing process, from preliminary meetings to the hearing, and the decision process
Explain what responsibilities and powers a panel should have
Apply professional questioning and probing techniques
Understand why peer review panels fail and how to avoid those pitfalls
What is Peer Review?
Initiating the Process
The First Three Stages
The Peer Review Panel
Choosing a Facilitator
Choosing the Panel
The Panel’s Contract
The Panel’s Role and Responsibilities
Asking Good Questions
Pushing My Buttons
The Peer Review Process
Preparing for the Hearing
Making the Decision
Panel Walk Through
Why Does the Process Fail?
Personal Action Plan
Recommended Reading List
This course has been recognized by the following professional bodies as a recognized continuous professional development activity for their members:
Australian Natural Therapy Association (ANTA)
Acupuncture and Complementary Medicine Association of Australasia (ACMAA)